Please read the below Role Profile to make sure you fully understand what is required for this role

DPP Account Manager - North - 3 year FTC - Ref: DPP Account Manager - North - 3 year FTC

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About WW:


WW is looking for candidates to help change people’s lives. We are a global wellness technology company inspiring millions of people to adopt healthy habits for real life. We do this through engaging digital experiences, face-to-face workshops and sustainable programs that encompass healthy eating, physical activity and positive mindset. By drawing on over five decades of experience and expertise in behavioral science, we build communities in order to deliver wellness for all. To learn more about WW and jobs with a purpose, visit


Mission: We inspire healthy habits for real life*

*For people, families, communities, the world – for everyone.


Role Overview:


Responsible for a proportion of the National Diabetes Prevention Programme (NDPP) line of business, within the wider Health Solutions team of the UK. To lead the operational delivery and performance of assigned NDPP contracts, working with the CX and Ops, Finance and Marketing teams to develop a supporting campaign and management plan to execute tenders that WW win. The objective of the role is to work collaboratively with the team to drive the growth, quality and efficiency of the NDPP business to being a significant contributory force in the driving of meeting room enrolments, member satisfaction and weight loss and organisational revenue and profit generation. The role will be involved in the delivery and execution of Health Solutions partnership activities, such as delivering presentations, attending meetings with Local Health Economies and being a representative for WW.


Key Responsibilities:


  • To maximise enrolments, profitability and sustainable service quality within assigned DPP accounts
  • Produce and deliver against a national AOP performance plan
  • In set up phase drive new NDPP product development end to end working collaboratively across the business, refining the service offer
  • Work in partnership with WW CX and Ops team to maximize the potential of each STP area in terms of Health opportunities and performance
  • Ensure there is an actively managed performance plan for each assigned NDPP account, that is regularly (monthly) monitored with appropriate action taken and communicated back through structured reporting lines
  • Support the effective completion and successful winning of future NDPP tenders
  • Ensure current contracts and agreements with commissioners for contracted services are delivered against agreements
  • Support the NDPP Reporting Manager to ensure that data collection and reporting for all contracts and agreements in undertaken in an accurate manner, in line with Information Governance requirements and contractual obligations, ensure monthly and quarterly client facing performance management reports are quality checked and consistently distributed 
  • Ensure WW tools and systems are relevant and suit the purpose, identifying opportunities, clarifying needs and specifications to enhance and upgrade our processes to improve operational performance and / or efficiencies


Key Skills/Competencies:


  • Min 5 years management experience in business growth and service development (relationship and major contract building)
  • Proven successful experience in account management and leading and improving account performance.
  • Proven track record in the tactical implementation of strategy into operational services.
  • High level of knowledge and appreciation for the current public health landscape; challenges and opportunities for NDPP services and wider integrated services in public health
  • Experience and achievement in obtaining performance improvement through monthly operational review and management
  • Capability to articulate and specifying system and process requirements to attain performance improvement and efficiency.
  • Proven ability to prioritise, communicate and effectively escalate and de‐escalate issues to successfully resolve operational issues and build systems that mitigate learned problems going forward.
  • Ability and proven experience in forward planning forecasting and consistent delivery and reporting of performance against targets and schedules.
  • Demonstrate a high level of operational maturity, management confidence, judgement, assurance and engagement across the organisation.
  • Operationally mature and innovative approach to task management.
  • Be a ‘solutions person’ with a strong ability to influence people and get them on side using persuasive techniques.
  • Be recognised for calm influencing skills and ability to solve issues and identify and seize opportunities.
  • A structured, progressive and responsive approach to service development and delivery.
  • A reliable, consistent and systematic approach to business development in all areas: The candidate will demonstrate an innovative approach to identifying and responding to potential future performance.


Impact Behaviors:


Our Organisational values and how we behave and have an impact on each other and our members, is something that is very important to us as a business.  The Behaviours we must embrace and the actions we must take in order to achieve a professional business.


Below are behaviours we believe must happen, so we can maintain a happy healthy relationship with each other and our members:


Stay Curious: Approach situations with an open mind and explore things from different vantage points. Make the effort to look beyond the obvious, embrace new experiences and explore the unknown.


Win Together: Harness the power of our global network, embrace diversity, engage in meaningful collaboration and invest in each other's success.


Act Boldly: Make our mark in the world. Focus on the exponential rather than the incremental. Dare to imagine what 10X could be and then create the plan to get there.


Make a Difference: Invest deeply in each other both personally and professionally. Act with empathy and be aware of the impact we can have on each other and the world.



Equal Opportunities & Diversity


We love the fact that we’re all different and we encourage individuality; as a result WW promotes a working environment in which diversity is recognised, valued and encouraged. We acknowledge the multi-cultural and diverse nature of the UK. We are committed to principles of fairness and mutual respect where everyone accepts the concept of individual responsibility.





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